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BREEDS
  • Shipping - 2023 Christmas

    CHRISTMAS 2023 AUSTRALIAN DELIVERY TIMES

    If you are requiring an item in time for Christmas we recommend ordering in advance of the following dates for delivery within Australia by Christmas:

    • Parcel Post: Saturday 16th December*
    • Express Post: Monday 18th December*

    * Excludes WA and NT which has cut offs as per below. Custom pet face items have an earlier cutoff - please see below.

    • Parcel Post: Wednesday 13th December
    • Express Post: Friday 15th December

    As we make most of our items to order, please also allow us 48-72 hours processing time from the time you plae your order to when it ships.

    We will continue to process orders after these dates, but the postal carrier has advised that these are the optimum dates for pre-Christmas delivery.

    CUSTOM FACE ITEMS

    The cut off for pre-Christmas delivery for custom face items is Wednesday 13th December for all shipping methods due to the time it takes to prepare proofs and process these orders. WA/NT cut-off is Monday 12th December.

    CHRISTMAS 2023 INTERNATIONAL DELIVERY TIMES

    If you are requiring an item in time for Christmas and live in a country other than Australia we recommend ordering in advance of the following dates for delivery by Christmas:

    • USA: 6 December 2023
    • New Zealand: 7 December 2023

    We will continue to process orders after these dates, but the postal carrier has advised that these are the optimum dates for pre-Christmas delivery.

     

    ALL ITEMS ARE SHIPPED FROM BRISBANE, AUSTRALIA

    We ship all orders with Australia Post. Please allow us 2-3 days to prepare, print and pack your order depending on order volumes. Some custom manufactured items such as custom printed headbands may take up to 7 days to ship.

    Australia & New Zealand Shipping Times

    Australian delivery times once shipped vary based on your distance from us (South East Queensland, Australia). As a general guide under normal circumstances for Standard post:

    Local/Brisbane Area: 1-2 business days
    South East Queensland: 2-3 business days
    North & West Queensland: 3-4 business days
    Sydney: 2-3 business days
    New South Wales: 3-4 business days
    Melbourne: 3-4 business days
    Victoria: 4-5 business days
    South Australia: 4-5 business days
    Tasmania: up to 7 business days
    Western Australia: 10-14 business days
    Northern Territory: 10-14 business days

    Express orders do arrive faster, but are not guaranteed to be overnight to any area.

    International Shipping Rates & Times

    Airmail has an average delivery time of 6-12 working days once shipped ( not including weekend days and public holidays) but can be longer to some destinations.

    Please keep in mind that international orders can be delayed due to the country’s custom procedures and delays in customs can occur. Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Furriends. International customers are advised to check with the relevant authorities in their country before placing an order with Furriends.

    Tracking Information

    Once your item ships you will receive an email with your tracking number so you can follow its progress until it arrives to you.

    Delays with all carriers can be experienced during peak times. Please check with your postal service for their latest updates.

    We ship our orders using home compostable satchels and labels or cardboard cartons so when you receive it, you can either reuse the satchel, or pop it in your compost bin or worm farm.